It's almost second-nature to expect instant gratification in the connected world we live in today, and businesses want to pass that high-speed experience onto their customers as well. So when your internet connection begins to feel like the dial-up days of old, it can be frustrating for you to run your business.
How do you know when it’s time to start shopping around for a new internet provider? Let us show you a few of the telltale signs.
Customer Support
Having high-speed internet is important, but without the proper customer support all that speed might not matter. From time-to-time IT issues arise, and if you do not have quality customer support what could have been a simple fix could derail your entire workday. If your day is spent trying to reach IT customer support instead of getting your work done, then it might be time to consider looking for an internet service provider that is dependable. A dependable internet provider should always be there when you need them and quickly provide the solutions you need to get your business's internet back up to speed.
Range of Plans
How much internet does your business need? How will your internet service be used and how often? These questions are important for every business owner as every business is different and has different needs. For example, a small business usually does not require the digital capacity of large corporation.
Also it's important to note that the speed and bandwidth your business requires has nothing to do with the number of employees, but rather what your business is doing online and how many machines you have connected to the internet. It’s important that your internet service provider understands your needs as a business, and they work with you to make sure you have the best plan for your business needs.
Transparency
Sometimes you'll receive a bill in the mail from your internet provider and wonder what those extra charges mean! Look, you have a business to run and shouldn’t have to translate the charges on your bill. Instead, your internet service provider should explain your bill so you understand the charges before you ever receive your first one. If your bill changes, but your service doesn’t, it might be time to take a look around for a more transparent internet provider.
Reliability
Operating a business means you a lot on your schedule. We get it! The last thing on your mind should be worrying about whether or not your internet service is up to the test. If you don't feel confident in your internet connection, it might be time to consider a more reliable provider that offers fiber-optic internet. With fiber-optic internet, data is sent over a dedicated line, allowing for more reliable, consistent speed so you can rest easy and keep your mind on what's important.
Looking to make the switch? At Liberty Connect, we offer reliable internet service with a range of plans to fit your business needs. For more information about fiber-optic internet and how it can benefit your business, contact us today.
